Privacy Statement
Protecting your Privacy
Masonic Homes are committed to the privacy of its residents, clients, and staff members. We are committed to protecting an individuals right to privacy and have complied with the Private Sector Act 2000. This statement informs you about the way in which Masonic Homes handles the personal information it collects.
About Us
Masonic Homes, a not for profit public benevolent company, is a leader in looking after the needs of senior Australians. We offer a number of retirement living and aged care options for thousands of people in South Australia and the Northern Territory.
Your Personal Information
Personal information held by us may include your name, date of birth, current and previous addresses, telephone or mobile phone number, email address, bank account, occupation or driver's license number. If you choose not to provide certain personal information (e.g. your date of birth), we may not be able to provide you with the services you require, or the level of service on which we pride ourselves. Occasionally, you may need to provide personal information about other individuals to us. If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them that we can be contacted for further information – Please see our contact details below.
How we collect personal information
Whenever it is reasonable and practicable to do so, we collect personal information about you directly from you. Occasionally, we may receive information about you from third parties, but if we do so we will use reasonable steps to inform you of who we are, the reason we are collecting your personal information and the consequences if we do not receive that personal information.
How we use your personal information
Masonic Homes Limited will only use your personal information for the reasons we collected it or for purposes set out in this policy. These reasons and the parties to whom we might disclose it will be reasonably apparent to you when we collect your information and our use and disclosure of that information will only be for our business activities. From time to time we may disclose information to an external contractor or professional adviser. Where personal information is disclosed to any third party we will take reasonable steps to ensure that the person receiving your personal information keeps it confidential and does not misuse it or improperly disclose it to any other person.
Ensuring personal information is correct
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you:let us know if there are any errors in your personal information; and Keep us up-to-date with changes to your personal information such as your name or address. If you are a subscriber to one of our online products or services, you may change your personal details by using the relevant facility on our websites.
You can access your personal information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.
How to contact us
If you have any questions in relation to privacy statement, please contact us on 1300 132 132 between 9.00am and 5.00pm, Monday to Friday. Please note that this number is for general service enquiries. Alternatively, you can write to enquiry@masonichomes.com.au